Shipping policy

Shipping Costs and Delivery Time

Shipping costs vary depending on the destination, the carrier, and, in some cases, the size of the order.

The minimum order amount is €19.95.

For current shipping costs, average processing times, and delivery times by country, please visit our Secure Shipping page.

Processing and Shipping

Processing time depends on the contents and size of your order. For larger or more complex orders, both the processing time and the final shipping method may vary.

Based on our experience and customer feedback, we ship live plants Monday through Thursday. This helps minimize the chance that a package will spend the weekend at a distribution center due to delays.

The delivery times listed are estimates provided by the carriers and may occasionally vary in practice.

Weather Protection

For live plants, you can add optional weather protection per plant.

The basic option insures the plant against damage caused by weather conditions during transport. Additionally, depending on the circumstances and your personal preference, you can opt for extra protection such as a heat pack, insulation, or a combination of both.

The available options and current prices are displayed in the weather insurance section and during the ordering process.

If an insured plant sustains demonstrable damage due to weather conditions during shipping despite the selected protection, please contact our customer service. We’ll assess the situation and find an appropriate solution, such as a replacement or reimbursement.

Returns

Live plants require a different approach than regular consumer products. Our plants are carefully packaged for a single, controlled transport period and must first acclimate to their new environment upon arrival.

For tropical plants, this transition is especially important. A second shipment shortly after arrival means another period in sealed packaging, without light and with fluctuating temperatures. This can disrupt the plant’s recovery and cause unnecessary damage.

That’s why we carefully assess returns of live plants and, when problems arise, first look for a solution that minimizes the impact on the plant’s well-being.

Did a plant arrive damaged, did you receive the wrong product, or is there some other issue? Please contact our customer service and send clear photos of the plant or plants in question. We’ll review the situation and provide an appropriate solution, such as a replacement, a refund, or—if that’s the best option—a return shipment with accompanying instructions.

For other products and situations, statutory consumer rights and our return policy apply.